FAQs
Our Most Asked Questions
Is there a delivery charge and minimum spend?

Due to the nature of our goods, they require a chilled delivery that arrives the next day once dispatched. We invest in thick-walled cardboard boxes, insulative wool liners and ice packs. This allows us to dispatch our produce fresh and the temperature of the box is maintained during transit. We do offer free delivery on orders over £40 at which point this delivery charge is absorbed by us. There is no minimum spend.

When should I expect to receive my order?

Once an order is placed, it is generally dispatched within 1-2 working days on an overnight delivery service. For example, if you place your order on a Sunday, it will usually be dispatched by Tuesday, and delivered the following day (unless your post code is on a two-day transit). Orders containing Chicken will only be dispatched on a Wednesday or Thursday as this is when we receive fresh Chicken.

What if I am not home for my delivery?

Our courier is automatically instructed to leave your order in a place that they deem to be safe. if you are not in, but if you have more specific instructions there is an option to add these at checkout.

Is everything organic?

All our milk, beef, veal, lamb, mutton, chicken, pork, bacon, gammons, sausages, burgers, cheese are organic and certified by UK organic certifying bodies. We also stock a range of organic deli items unless stated otherwise. If they are not organic, they are Fairtrade or ethically produced and we think they complement our range whilst fitting with our ethos.

Where can I add my discount code?

When you go to check your cart, underneath your order total, you can click ‘apply voucher code or promo code’. A box will then appear where you can enter your discount code.

Can I freeze the organic meat?

Our organic meat is delivered fresh so you can freeze it. A couple of products are previously frozen, and this is clearly stated if so.

Can I visit the Farm?

Yes of course! Our opening hours are 8am-5pm Monday-Saturday and 10am-3pm Sunday. Lower Gazegill Farm, Clitheroe, BB7 4EE.

Organic Raw Milk & Subscriptions
How can I amend my subscription?

Unhappy with the amount you are receiving, the frequency of delivery or the day of delivery? We can amend your current subscription to suit you – so please do not hesitate to ask. Call 01200 445519 or email us orders@gazegillorganics.co.uk.

How can I pause or cancel my subscription?
If you would like to pause your subscription, please email us at orders@gazegillorganics.co.uk or give us a call on 01200 445519, and let us know the dates you would like to stop receiving, and then start receiving your order again.
To cancel your subscription, please email us at orders@gazegillorganics.co.uk or give us a call on 01200 445519 and we will cancel your subscription immediately.
Can I add other products to my subscription?

In some cases, we may be able to add other items to your subscription. To enquire about this, please email us at orders@gazegillorganics.co.uk or give us a call on 01200 445519.

How long does raw milk last?

When the raw milk is dispatched to you it has around 7 days shelf life, but the date has been clearly stamped on the bottle, so please check this.

Is the raw milk safe?

Yes, absolutely it is as nature intended! The key is hygiene, sales of our raw milk are strictly regulated by the Food Standards Agency on a daily basis it is produced in clinically clean conditions, goes from “teat to tank” without contacting the air, and is cooled to 2° within 5 minutes. There are only a handful of farms that are licensed to sell raw milk and we are one of the only organic ones.

Is the milk unpasteurised?

Yes. Raw means the same as unpasteurised.

What does unhomogenised mean?
As part of processing most milk is homogenised which means the cream is mixed up into the rest of the milk in a uniform way. Homogenised milk has been treated (shaken up with great force), to prevent particles of fat from rising to the top. When you do this, the size of the fat globules change and the fat and protein molecules are also rearranged.
Before homogenisation became the norm, you will remember that milk used to have a cream line at the top, and Gazegill’s raw, unhomogenised, organic milk has this cream line.
Can I freeze the organic raw milk?

Yes, our organic raw milk freezes well and the nutrient value is maintained. Depending on how much you drink we suggest keeping up to two bottles in your fridge and the rest in the freezer, taking them out as and when you are running low. Many of our customers do this and have never indicated a change in taste or quality.

Why is your milk out of stock?

During the colder months of the year our cows produce less milk as they have to conserve more energy to keep warm, which means they produce less milk. We prioritise our subscription customers before any other stock is made available on the website, so if you would like a regular supply of milk we recommend switching to a subscription.

Do you use glass or plastic bottles?

Currently, we use recyclable plastic bottles. Whilst glass would be a superior product in terms of re-use and recycling, it is not financially viable as the processes needed to use glass bottles all require masses of energy and water and do not offset the carbon footprint any more than a lightweight, recyclable plastic bottle.

Is your milk A1 or A2?

We can presume our milk is A2. This is because our cows are heritage shorthorns rather than the modern high yielding breeds. To determine for sure would require extensive genetic testing (dna testing) of each cow which is costly. We run a closed herd, meaning all our cows are bred on site, as a result we can trace the lineage of each of our cows over 20 years. We also have customers that are A1 intolerant who are consuming our milk.

What breed of cows do you keep and Why?

The cows here at Gazegill are organic, free range, grass fed Shorthorns. They are smaller than most modern breeds of cows. They take in less food and can thrive on low protein diets. This makes them perfect for an organic system. They are happy to graze over pasture and meadow alike and do not need concentrated grains or corn to keep them full.

What is the fat content of the milk?

This can be anything between 3.5% - 5.25% depending on the time of year. Mid-winter on the dry hay feed the fat is high. Mid-August when they are on the lush ‘fog’ grass (new growth after they hay is cut) the fat is at its lowest but the protein is high making for a more balance intake of fats and proteins when we need them most.

Organic Meat
Is your meat grass-fed?

We are 100% grass-fed, this means our animals are out feeding on our organic meadows for ⅔ of the year and then because the grass doesn't rejuvenate itself as well in winter, we harvest the grass in July/August and this feeds the animals for the remaining ⅓ of the year.

Is everything organic?

All our milk, beef, veal, lamb, mutton, chicken, pork, bacon, gammons, sausages, burgers, cheese are organic and certified by UK organic certifying bodies. We also stock a range of organic deli items unless stated otherwise. If they are not organic they are Fairtrade or ethically produced and we think they complement our range whilst fitting with our ethos.

Is your meat delivered fresh?

Yes our meat is delivered fresh, some items such as marrow bones are delivered frozen but this is clearly stated on the product. Our butchers prepare each order the day before your order is delivered to ensure your produce is as fresh as possible.

Can I freeze the organic meat?

Our organic meat is delivered fresh so you can freeze it. A couple of products are previously frozen and this is clearly stated if so.

Is your Bacon nitrate-free?

Yes, our Bacon is nitrate-free. Our butchers produce our Organic Bacon using a simple, natural cure recipe with no added nitrates/nitrites, no added water, no artificial preservatives, and no phosphates.

Recycling Our Packaging
Boxes

Cardboard Boxes: We support a local cardboard manufacturer that prints and delivers our recycled and recyclable cardboard box to us just a few miles down the road. Then by hand a member of staff constructs every single one ready for your order to be packed up. We are working toward using paper tape to provide extra security and structural integrity. This makes the box 100% recyclable. You can now dispose of the entire box as is by using your local council’s paper/cardboard waste collection service, visit a tip or add it to your compost.

The boxes cannot be reused by us - this is something we are investigating but ideally, we would be running our own courier service to manage this effectively. We also have to consider damage as a result of tape and the cross contamination of goods.

How to recycle: Cardboard. Repurpose/Dispose of with paper and cardboard collection according to local council guidelines/Add to compost

Wool Liners

We have researched the most sustainable material for us to keep your orders cool and reduce our carbon footprint. We have tried using plastic foil liners which proved effective, they were lightweight and a great way to insulate however the type of plastic used to do so and the amount we needed has become a burden to our customers and the environment. We have found at a steep cost but the most effective and sustainable form of insulation is wool liner;
unrivalled in the world of food deliveries.

How to recycle: Collect a minimum of ten wool liners and parcel them up. Ensure your liners have been wiped down and bundled together into a bag or box that does not exceed 60x50x50cm. Drop off at one of 7,500 locations convenient to you. To arrange, click HERE

Ice Packs

We use two different ice packs:
Foil and Fabric, this item is not recyclable and must be disposed of. The gel is an inert substance and can be drained.

Puffin Eco Ice pack, collect 5 and return with a minimum of 10 wool liners (Please add no more than 5 gel packs to the liners as the return service is weight sensitive); to do so click HERE

How to recycle: Return or dispose with other general waste according to local council guidelines.

Sausage/Burger/Meatball trays

We use cardboard trays which are recyclable and we use absorbent pads and cling film which are not, however it keeps our products in great condition. We are experimenting with alternatives to get your items to you as fresh as possible whilst being environmentally friendly.

How to recycle:
Cardboard tray: rinse and recycle/add to your compost.
Absorbent pad and cling film: dispose with other general waste according to local council guidelines.

Vacuum Packs

We would love to be 100% plastic free however we have not found a solution to maintain the quality of our meats in transit effectively without vacuum packing. The most eco-friendly way we have found to avoid compromising our quality is a recyclable plastic vacuum pack. We are so pleased to have discovered this alternative and we will be phasing out old stock. To distinguish between the two, the recyclable ones will be printed.


How to recycle:
Plastic: Rinse and dispose with other general waste according to local council guidelines.
Printed Recyclable Plastic: Rinse and add to recyclable plastic waste, according to local council guidelines.

Ordering
Is there a delivery charge and minimum spend?

If you spend less than £40 the standard delivery charge is £8.99. If you spend over £40 then delivery is free. There is no minimum spend.

Can I order over the phone?

Yes absolutely, to order over the phone please call us on 01200 445519.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal and Apple Pay.

Can I collect my order from you?

Yes, if you would like to collect your order from us please reply to your order confirmation email letting us know, and we will get back to you.

Can I add items to my order once it has been placed?

If your order has not yet been cut for, we may be able to add to it. Please give us a call on 01200 445519 and we will do our best to add to your order.

Is stock always available?

Once your order has been placed:

We do have temporary stock shortages of certain items (for example if there is a sudden rush on for liver or kidney, there are only so many of these per animal). If we have to hold your order back because we have run out of an item then this will only be for 24 to 48 hours. We will send you a dispatch email once we have processed your order and you will know it is on the way.

Out of Stock on the website:

Some products are highly popular and may be out of stock more frequently than others. We update stock daily, so if there is a specific product you would like which is out of stock, the best thing to do is enter your email address on the product page when prompted and we will email you once the product is back in stock.

Delivery Information
Is there a delivery charge and minimum spend?

Due to the nature of our goods, they require a chilled delivery that arrives the next day once dispatched. We invest in thick walled cardboard boxes, insulative wool liners and ice packs. This allows us to dispatch our produce fresh and the temperature of the box is maintained during transit. We do offer free delivery on orders over £40 at which point this delivery charge is absorbed by us. There is no minimum spend.

What days do you deliver on?

We deliver Tuesday through to Friday, except for bank holidays. 

When will my order be delivered?

Once an order is placed, it is generally dispatched within 1-2 working days on an overnight delivery service. For example, if you place your order on a Sunday, it will usually be dispatched by Tuesday, and delivered the following day (unless your post code is on a two-day transit). Orders containing Chicken will only be dispatched on a Wednesday or Thursday as this is when we receive fresh Chicken.

Which courier do you use?

We use APC Overnight who take your parcel from us in a temperature controlled box which is recyclable, has a thermal lining and recyclable ice packs keeping food chilled for up to 48 hours in transit.

Can I choose a delivery date or time?

If you would like to choose a specific day for your delivery, please reply to your order confirmation email with details of when you would like your order delivered. Unfortunately we are unable to specify a delivery time until the morning of delivery, where APC will give you a two hour time slot.

How do I track my parcel?

When your order is dispatched by us we send you an email with an APC tracking code, when you click this you can track your parcel. On the morning of delivery APC text you with a 2 hour time slot.

How does the meat stay fresh?

Temperature controlled box which is recyclable, has a thermal lining and recyclable ice packs keeping food chilled for up to 48 hours in transit. We regularly deliver to remote areas of the UK with a 48 hour transit and rarely encounter any issues.

Can your boxes and packaging be recycled?

Our boxes can simply be put in your household recycling. Once you have collected 10 liners and 5 ice packs, we are able to collect these from you for re-use, to learn more about this please click here.

I received a text saying my order would be here but it has not arrived yet, what should I do?

In some cases, APC deliveries may fall slightly outside of the estimated time if they are particularly busy in your local area. However if your order has not arrived on the day it was meant to, please get in touch on 01200 445519 so we can ensure your order has not been lost. Usually, the order will be sent out for delivery the following day, and the quality of the produce will still be intact as our boxes are insulated for up to 48 hours.

Are there any places you are unable to deliver to?

Unfortunately, the following postcodes are currently not covered by our courier for next day delivery. As we are sending perishable goods we cannot risk sending goods on a 2-5 day service: Postcodes we CANNOT deliver to: HS1-9, KW15-17, IV41-56, PA20, PA41-49, PA62-76, KA27-28, PH22-44, ZE1-3, BT1 – BT94.

I Have An Issue With My Order
We always endeavor to do our best when packing and dispatching orders, but if you have any errors such as the ones below, please contact us at orders@gazegillorganics.co.uk or call us on 01200 445519.
- An item is missing from my order
- I have received the wrong item
- My order hasn’t arrived yet
- An item is the wrong weight